Douglas County Farmers Co-op Return Policy

At Douglas County Farmers Co-op, we pride ourselves on providing quality products to our consumers. Our goal is to sell products that meet or exceed your expectations. If the need to return an item becomes necessary, we will strive to make the return process as simple as possible.

Return Policy

  • Items returned within 90 days in new and unused/unworn condition accompanied by proof of purchase may be exchanged or refunded at original purchase price. Items in damaged or incomplete packaging may not be eligible for return.
  • Returns without proof of purchase or on purchases past 90 days may be returned only with manager approval. Approved refunds will be issued as a store credit or gift card.
  • Some products, such as bagged feed and power equipment that has had oil or fuel added, may not be eligible for return but we will do our best to come to a resolution.
  • There may be a reduced return window for certain products, such as power equipment, electronics and generators, due to manufacturer warranty limitations. 
  • Special orders are returnable on a case-by-case basis; not all special orders are eligible for return. Special orders approved for return will be subject to a 25% restocking fee.

Refunds

  • Refunds will be issued in the form of original payment. Cash refunds are subject to store cash availability; cash refunds over $250 will be refunded by check.

Proof of Purchase

  • Cash register receipts, invoices and order confirmations qualify as proofs of purchases. 

Purchases Made Online, Picked Up In-Store

  • Products purchased online and picked up in store should be returned to the store in which they were picked up. All credits for returns and additional charges for exchanges, will be charged to the original form of payment.
  • If you need to ship an item back to the store for refund, please contact our Customer Service department to arrange the product’s return.

Pickup & Shipping Policy

Douglas County Farmers Co-op will soon offer in-store and curbside pickup.

Pickup Timeframe:

Online orders are processed Monday-Friday, 8 AM-5 PM. All in-stock items will be available for pickup the same day if the order is placed by 4:00 pm.  All orders placed after 4:00 pm will be available for pick-up the next business day. 

Completed orders are available to pick up at our Roseburg location daily from 8 AM-6 PM. Visit the Customer Service counter to pick up your order. Please bring photo ID and your proof of purchase when picking up your order.

If you would like curbside pickup, please indicate so in the order comments/notes. Call 541-673-0601 when you have arrived & we will bring your order out to you. Please have photo ID and proof of purchase ready.

Order Status:

You may check the status of your order anytime by calling us at 541-673-0601.

PRIVACY

Douglas County Farmers Co-op knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting Douglas County Farmers Co-op you are accepting the practices described in this Privacy Notice.

What Personal Information About Customers Does Douglas County Farmers Co-op Gather?

Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, however, some information is necessary to processing your order. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.

Does Douglas County Farmers Co-op Share the Information It Receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only with the business partners as described below:

Agents: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Protection of Douglas County Farmers Co-op and Others: We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of  Douglas County Farmers Co-op , our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

We may use cookies to authenticate, track performance, and advertise to visitors of this site.

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY Douglas County Farmers Co-op ON AN “AS IS” AND “AS AVAILABLE” BASIS. Douglas County Farmers Co-op MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Douglas County Farmers Co-op DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Douglas County Farmers Co-op DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Douglas County Farmers Co-op ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Douglas County Farmers Co-op WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.